POP Email FAQs

POP Email is web-based email that lets you set up mailboxes under your own domain name, and send and receive email anywhere in the world through a web browser.

Email Forwarding redirects an email written to your domain name (for example, John.Doe@example.com) to a true email box/account (for example, John.Doe@hotmail.com); any responses come from the forwarding address (in the example, the hotmail address). POP Email is a full email service: Our servers receive and store emails, and your responses come from your own domain name. Because of that, POP Email lends a greater air of professionalism to your business.

In addition to providing email addresses that use your own domain name, POP Email offers the following:

• Spam protection
• Virus protection
• Access via web browser
• "Catch All" functionality that forwards misdirected email
• Out-of-office responses
• Distribution lists
• Email that contains only your content, no ads

Yes, if your mobile device supports the POP3 and SMTP protocols, you can use our POP Email service to send and receive messages on your phone.

We do not place a limit on the number of mailboxes per domain name.

If your domain is already active on our name servers, new email addresses become active within a few minutes. If the POP Email is for a newly registered domain name, or a name that has just entered our DNS hosting, there is usually a delay of approximately 24 hours while the Registry processes the name server change.

If you just need one mailbox, buy a POP Email pak and use only one mailbox.

No, each POP Email pak is associated with a single domain name.

There is no trial period available for POP Email, and all sales are final.

By default, our system limits each email address to 500 outgoing emails per day. If you need to send more please contact our technical support team.

You can send and receive attachments up to 10 megabytes in size. If your email is under 10 megabytes but an error states it is too large, it is likely the transport encoding has increased the file size over the limit. There may be additional restrictions imposed by other mail services.

POP Email comes with 1GB of storage per mailbox.

You must use our DNS to use our POP Email. For domains not registered with us, you may purchase our DNS hosting service. If your domain is already registered with us, simply configure it to use our name servers.

You can set a "Catch All" forwarding address that all misdirected email is sent to. Log in and click "My Account". In the "Manage Services" section find "POP Email" and click "Manage". Click the domain name for which you want to set up a "Catch All" forwarding address. In the "Catch All" text box, type a forwarding address and click "Set".

Yes. Log in and click "My Account". In the "Manage Services" section find "POP Email" and click "Manage". Click the domain name for which you want to manage the POP whitelist or blacklist. Under the email address you want to manage, click "Webmail Access". Log into your Webmail. In the Webmail interface, click the "Spam/Rules" menu item. You can manage your whitelist and blacklist on the "White Lists/Black Lists" tab.

Unread emails are held until you retrieve them, as long as the domain name is registered to you and you keep the POP Email service.

Log on and click "My Account". In the "Manage Services" section find "POP Email" and click "Manage". Click the domain name that has the mailbox you want to manage, and then click the mailbox. Manage the pak as needed, and click "Save Changes".

Open a browser, go to webmail.DomainName, and log in. For example, if you want to read email addressed to john.doe@example.com, go to webmail.example.com. For the "Email Address" type john.doe@example.com, type the Password, and click "LOG-IN".

Log into your WebMail and click "WebMail Settings". Type a display name and click "Save Settings".

You must set the following:

• Name/Display Name: Name to display in the From line (for example, John Doe or ACME Sales)
• Email address: mailbox-alias@your-domain-name.com (for example, john@example.com or sales@example.com)
• Incoming email server type: POP (not IMAP)
• Incoming mail (POP) server: pop.your-domain-name.com (such as, pop.example.com)
• Outgoing mail (SMTP) server: smtp.your-domain-name.com (such as, smtp.example.com)
• Account/user ID/name: mailbox-alias@your-domain-name.com (such as, john@example.com)
• Account/user Password: password-you-chose (Passwords are case sensitive. If you don't want to have to type in a password every time you send or receive email, leave this blank)
• Account Name: Enter an easy-to-understand name to identify this account (such as, "example.com POP mail")

Log on and click "My Account". In the "Manage Services" section find "POP Email" and click "Manage". Click the domain name that has the POP Email you want to renew. Click a mailbox in the pak you want to renew. Click "Renew". Click "Checkout Now", agree to the terms and conditions, and then click "Purchase Items".

POP Email that is associated directly with a domain will travel with the domain when pushed.

In some cases you can use Port 587 for SMTP instead of the standard 25. Otherwise, contact your ISP to get their SMTP server information and configure your mail client to use that.